Online reputation management, or ORM, means watching and improving what people find about your business online: Google reviews, your star rating, search results for your name, social profiles and business directories.
Customers check before they decide. A business with recent, detailed reviews and calm, helpful replies usually feels safer to contact than one with none. Good ORM makes that picture accurate and keeps it up to date.
One honest note. Google removes reviews that break its policies, such as fake, paid or abusive ones, and we can help you report those with evidence. It does not remove an honest review just because it is negative. Anyone who promises to delete any review is promising something they cannot control.
Four places customers look before they contact you.
Your star rating and recent reviews appear right next to your business name in search and on Maps.
What shows up when someone types your business name. Old or wrong pages can mislead people.
Business directories and social pages with outdated details or unanswered comments weaken trust.
ChatGPT, Gemini and Claude draw on the same sources. See how we handle this under GEO.
The scope is agreed in writing before work starts.
We review your reviews, ratings, search results and profiles, and list what helps you and what hurts.
We watch for new reviews and mentions, so a complaint does not sit unanswered for weeks.
We draft calm, specific replies to good and bad reviews. You approve them before they go live.
A simple way for real customers to leave a review, such as a link or QR code sent by WhatsApp. We ask every customer, with no rewards.
For reviews that are fake, abusive or off-topic, we prepare the evidence and report them through Google’s process.
Your Google profile and directory details corrected and kept consistent. See local SEO.
We strengthen your accurate pages so people find them first. We cannot remove other websites’ content. See SEO.
New reviews, replies sent, rating changes and what we plan next, in plain English.
Future customers read your reply as much as the review. Tone matters.
This review is false. We never make mistakes and you are lying. Do not come back.
Thank you for telling us, and we are sorry your visit did not go as planned. Please call or message us so we can look into it properly and put it right.
Five steps. You approve what we post in your name.
We check your reviews, ratings, search results and profiles, and show you where you stand today.
We connect alerts so new reviews and mentions reach us, and agree how fast replies should go out.
We draft replies for approval and set up an easy way for real customers to leave honest reviews.
For fake, paid or abusive reviews, we gather the evidence and report them to the platform.
Each month we show what changed, learn from the feedback, and pass useful complaints on to you so the cause gets fixed.
Google bans fake and paid reviews and can restrict a profile that uses them. We keep your business safe from that.
We quote after a free reputation check, so the price matches the work your business needs. The quote lists what each month includes, so you know what you are paying for.
Four things change the price most:
Send us your business name. We will review what customers see and tell you what to fix first.
Trust matters whether a customer lives next door or in another country. We plan around the people you want to reach.
Local focus
Countries we plan reputation work for
Reputation work pairs well with local SEO, SEO and GEO. If your website itself is hurting trust, see website design.
Quick answers before you get in touch.
Only Google can remove a review, and it does so when a review breaks its policies, for example if it is fake, paid for, off-topic or abusive. We can prepare the evidence and report such reviews. An honest negative review stays up, and the best response is a calm public reply.
Ask every customer after the job is done, and make it easy with a direct review link or QR code sent by WhatsApp or printed at your counter. Ask everyone, not only the happy ones, and do not offer discounts or gifts in return, because Google treats rewarded reviews as a violation.
No. Google prohibits fake and paid reviews. It can remove them and may restrict your profile, for example by pausing new reviews or showing a warning to customers. We never write, buy or swap reviews.
Reply in public, stay calm and keep it short. Thank the person, say sorry for their experience, and invite them to contact you so the problem can be solved. Never argue or share private details. Future customers judge you by how you answer.
We do not promise to hide anything. We can make your own accurate pages and profiles stronger so they are easier to find, but we cannot remove another website’s content. If something contains a serious false claim, a lawyer is the right person to advise, and we can gather the evidence for you.
Replies and profile fixes can start in the first weeks. Reviews build gradually, because they depend on how many customers you serve and how many choose to write one. We report the real numbers each month instead of promising a date.
Send us your business name. We will check what customers see today and tell you in plain English what to fix first.
aiWebSpark · Sector 116, Mohali, Punjab 140307 · +91 88949 60698 · info@aiwebspark.com